Tell us about your property
Share the property type and postcode, and mention extensions, roof windows or awkward access. A photograph can help explain the layout on a real enquiry.
Close up and clear access
Close windows and exterior doors. Move garden furniture or toys from the working area, and agree what to do with locked gates.
Point out anything delicate
Old timber, loose seals and newly painted frames need a conversation before work begins. Let us know about damage rather than assuming it will be obvious.
Know what to expect
Purified water is rinsed from the glass and left to dry naturally. Ask how to report a concern and confirm the next planned visit once the first clean is complete.
Illustrative advice for this fictional demo.